Frequently Asked Questions
Are your cleaners background checked?
Yes. Every LAV Professional undergoes a strict background check and certification process before entering your home.
What is your cancellation policy?
We require 24 hours notice for any cancellations or rescheduling to respect our professionals' time blocks.
Is payment secure?
Absolutely. All payments are processed securely via Stripe. We do not store your credit card information.
Do I need to be home?
No. We utilize encrypted access code management. Your code is only visible to the assigned professional during your specific time block.